FREE UK DELIVERY ON ORDERS OVER £40
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    We hope that you will be satisfied with your purchase but if you have any issues, please let us know immediately by emailing us at info@willowberry.co.uk so we can help to resolve any problems. Please include your order number on the email.

    If you change your mind about your purchase we are happy to offer a full refund or exchange, providing that you notify us by email at info@willowberry.co.uk within 7 working days of delivery. Please include your order number on the email. We will then issue you with instructions on how to return your products. Please note that the original delivery charge will not be refunded and you will be liable for any postal costs incurred when returning the goods.

    The goods must be returned to us unopened with the tamper seal still intact, unused and in a re-sellable condition. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery. 

    Damaged or defective goods
    If the goods you receive are damaged or defective, please notify us by email within 7 working days of delivery at info@willowberry.co.uk, quoting your original order number, with details of the problem. We are happy to offer an exchange or refund for damaged or defective goods. 

    CANCELLATION
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    You may cancel your order at any time within 7 working days of us receiving your order, by emailing us with your order number at info@willowberry.co.uk. If the goods have already been dispatched, you must return it to us in secure packaging at your own cost. We will advise you of the returns process when you email us. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery. 

    A refund of the original amount (minus the original delivery cost) will be made once it has been determined that the returned goods are unopened with tamper seals still intact, unused and in a re-sellable condition.

    Cancellation by us
    We reserve the right to cancel your order if there is insufficient stock to fulfil your order, if we do not deliver to your area or if an incorrect price was listed in error. Any cancellation will be notified by email and any payment made will be credited back as soon as possible.