We really appreciate every order placed with us and aim to dispatch orders within 48 hours of receipt. Orders placed at the weekend (Saturday and Sunday) will be processed the following Monday.
Please note that estimated delivery times are to be used as a general guide, as delays can sometimes occur that are outside of our control, particularly during busy times such as Christmas.
UK delivery (England, Scotland, Wales, Northern Ireland and the Channel Islands)
1st class (usually 1-3 working days from dispatch): £2
FREE UK DELIVERY ON ORDERS OVER £40
European delivery (including Republic of Ireland)
Standard service (usually 5-7 working days from dispatch): £5.50
Rest of the world
Standard service (usually 7-10 working days from dispatch): £8.50
Custom charges can occur for orders shipped outside of the European Union. You will be directly responsible for these payments.
We cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
Long delays can also be caused by custom checks or by international postal services, so our delivery times can only be used as a general guide.
General delivery information:
* Orders will be sent to the delivery address that you have provided on the order form – please ensure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/incomplete addresses.
*Willowberry cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.