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DELIVERY INFORMATION

COVID-19 IMPORTANT INFORMATION: We are still able to deliver to the UK and EU. Royal Mail is experiencing some delays at the moment due to reduced staff and more mail being sent, so your order may take longer than usual to get to you.

With regards to international deliveries to the rest of the world outside of the UK and EU, we have made the difficult decision to temporarily stop delivering to the rest of the world. This is because there are substantial price increases for sending mail outside of the EU - as much as 93% increase and still rising - due to the mass reduction of flights across the world, increasing restrictions and high demand for air cargo space. We are sorry to let you down and we will return this service as soon as we are able. Thank you for your patience and understanding.

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We aim to dispatch orders within 24 hours of receipt

Orders placed at the weekend (Saturday and Sunday) will be processed the following Monday

UK delivery (England, Scotland, Wales, Northern Ireland and the Channel Islands)
Royal Mail Tracked 48
 (within 48 hours of dispatch *not guaranteed): FREE

Next Day delivery (delivered next working day if ordered before 1pm Monday-Friday, excluding public holidays): £4.99

European delivery (including Republic of Ireland)
International Tracked (usually 5-7 working days from dispatch): £5.95

Rest of the world
International Tracked (usually 7-10 working days from dispatch): £8.95
IMPORTANT NOTE:
Custom charges can occur for orders shipped outside of the European Union. You will be directly responsible for these payments.

We cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.

Long delays can also be caused by custom checks or by international postal services, so our delivery times can only be used as a general guide.

General delivery information:

* Please note that estimated delivery times are to be used as a general guide, as delays can sometimes occur that are outside of our control, particularly during busy times such as Christmas. 

* Orders will be sent to the delivery address that you have provided on the order form – please ensure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/incomplete addresses.

*Willowberry cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.

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