We aim to dispatch orders within 24 hours of receipt
Orders placed at the weekend (Saturday and Sunday) will be processed the following Monday
UK delivery (England, Scotland, Wales, Northern Ireland and the Channel Islands)
Royal Mail Tracked 48* (within 48 hours of dispatch *not guaranteed): FREE
Next Day delivery (delivered next working day if ordered before 1pm Monday-Friday, excluding public holidays): £4.99
International delivery is currently unavailable VISIT VICTORIA HEALTH for international orders.
Due to the EU postal disruption from Brexit, plus substantial price increases for sending mail outside of the UK post-Covid, we've had to temporarily stop international delivery. We're sorry to let you down and will return this service as soon as we are able. Thank you for your patience and understanding.
Custom charges can occur for orders shipped outside of the UK. You will be directly responsible for these payments.
We cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
Long delays can also be caused by custom checks or by international postal services, so our delivery times can only be used as a general guide.
General delivery information:
* Please note that estimated delivery times are to be used as a general guide, as delays can sometimes occur that are outside of our control, particularly during busy times such as Christmas.
* Orders will be sent to the delivery address that you have provided on the order form – please ensure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/incomplete addresses.
*Willowberry cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.