COVID-19 IMPORTANT INFORMATION:
UK: Deliveries are being sent out as normal
We are still able to deliver to the UK. Royal Mail is experiencing some delays due to reduced staff and more mail being sent, so your order may take longer than usual to get to you. If your order is urgent, please select Next Day Delivery at checkout.
Rest of world: International delivery is currently unavailable
VISIT VICTORIA HEALTH for international orders.
Due to the EU postal disruption from Brexit, plus substantial price increases for sending mail outside of the UK - as much as 93% increase and still rising (due to the mass reduction of flights across the world, increasing restrictions and high demand for air cargo space) we've had to temporarily stop international delivery. We're sorry to let you down and will return this service as soon as we are able. Thank you for your patience and understanding.
Orders placed at the weekend (Saturday and Sunday) will be processed the following Monday
UK delivery (England, Scotland, Wales, Northern Ireland and the Channel Islands)
Royal Mail Tracked 48* (within 48 hours of dispatch *not guaranteed): FREE
Next Day delivery (delivered next working day if ordered before 1pm Monday-Friday, excluding public holidays): £4.99
International Tracked (usually 5-10 working days from dispatch): CURRENTLY UNAVAILABLE: VISIT VICTORIA HEALTH for international orders.
Custom charges can occur for orders shipped outside of the European Union. You will be directly responsible for these payments.
We cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
Long delays can also be caused by custom checks or by international postal services, so our delivery times can only be used as a general guide.
General delivery information:
* Please note that estimated delivery times are to be used as a general guide, as delays can sometimes occur that are outside of our control, particularly during busy times such as Christmas.
* Orders will be sent to the delivery address that you have provided on the order form – please ensure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/incomplete addresses.
*Willowberry cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.