International delivery

USA: International Tracked Delivery, 5-10 business days (estimate). Shipping, customs and duties are calculated at checkout.

Rest of world: VISIT VICTORIA HEALTH to order Willowberry for international delivery.

General delivery information:

* Please note that estimated delivery times are to be used as a general guide, as delays can sometimes occur that are outside of our control, particularly during busy times such as Christmas. 

* Orders will be sent to the delivery address that you have provided on the order form – please ensure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/incomplete addresses.

*Willowberry cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.

We hope that you will be satisfied with your purchase but if you have any issues, please let us know immediately by emailing us at info@willowberry.co.uk so we can help to resolve any problems. Please include your order number on the email.

---

RETURNS
If you change your mind about your purchase we are happy to offer a full refund, providing that you notify us by email at info@willowberry.co.uk up to 14 days from the day you received your goods.

The goods must be returned to us un-opened, un-used, with the tamper seal still intact (for health and hygiene reasons) and in a re-sellable condition. 

Please include your order number on the email. We will then issue you with instructions on how to return your products.

Please note that the original delivery charge will not be refunded and you will be liable for any postal costs incurred when returning the goods.

NB: If your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery/make a claim with your postal service where applicable. 

---

Damaged or defective goods
If the goods you receive are damaged or defective, please notify us by email up to 14 days from the day you received your goods at info@willowberry.co.uk, quoting your original order number, with details of the problem. We are happy to offer an exchange or refund for damaged or defective goods. 

---

CANCELLATION
You may cancel your order at any time up to 14 days from the day you receive your goods, by emailing us with your order number at info@willowberry.co.uk. If the goods have already been dispatched, you must return it to us in secure packaging at your own cost. We will advise you of the returns process when you email us.

The goods must be returned to us un-opened, un-used, with the tamper seal still intact (for health and hygiene reasons) and in a re-sellable condition. 

Please note that the original delivery charge will not be refunded and you will be liable for any postal costs incurred when returning the goods.

NB: If your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery/make a claim with your postal service where applicable. 

Cancellation by us
We reserve the right to cancel your order if there is insufficient stock to fulfil your order, if we do not deliver to your area or if an incorrect price was listed in error. Any cancellation will be notified by email and any payment made will be credited back as soon as possible.